📑 My Orders

My profile

We use your phone number to find your orders. Save your details once and we'll pre-fill every checkout.

🛟 Help

Need a refund or have an issue with an order? WhatsApp / call us — your order number is on the My Orders tab.

About Us

Sharwan Home Foods

Welcome to Sharwan Home Foods — your trusted source for wholesome, home-cooked meals delivered right to your doorstep.

We believe everyone deserves the taste of a home-cooked meal, even when far from home. Our kitchen prepares fresh thalis, parathas, sabzis, dals, and desserts every single day using traditional recipes, quality ingredients, and lots of love.

Our story

Founded with a simple mission — to serve honest, homely food to students, working professionals, and families who miss the comfort of ghar ka khana. Every meal is freshly prepared in small batches so you get the taste and nutrition of a home kitchen, not a factory line.

What makes us different

• Freshly cooked daily — no frozen or pre-packaged food
• Menu changes every day based on seasonal vegetables
• Transparent pricing with no hidden charges
• Hygienic kitchen with regular quality checks

Visit our shop

Tap the map to get directions to our kitchen in Karol Bagh, New Delhi.

Contact Us

Whether you have a question about your order, need to report an issue, or just want to say hello — we'd love to hear from you.

Order issues

If you have any problems with a delivered order (wrong items, quality issues, missing items), please contact us within 2 hours of delivery with your order number and a photo if applicable.

Terms & Conditions

By using the Sharwan Home Foods website and placing orders, you agree to the following terms and conditions.

1. About the service

Sharwan Home Foods is operated by Sharwan Home Foods. We provide home-cooked meals for delivery within our designated service areas.

2. Orders and payment

• All orders are subject to availability and delivery zone coverage.
• Payment is processed online via Razorpay (UPI, cards, wallets, netbanking). Cash on Delivery is not accepted.
• Once an order is confirmed and being prepared, it cannot be modified.

3. Delivery

• We deliver within our listed delivery zones. Delivery times are estimates.
• You must provide an accurate delivery address and a reachable phone number.

4. Account and privacy

You are responsible for keeping your phone number and PIN secure. We use your phone number to identify your orders.

5. Limitation of liability

Sharwan Home Foods provides food delivery on a best-effort basis. Our total liability for any order is limited to the order value.

6. Governing law

These terms are governed by the laws of India.

Privacy Policy

Sharwan Home Foods respects your privacy. This policy explains what data we collect, why, and how we protect it.

1. Information we collect

• Name and phone number — to identify you and contact you about your orders.
• Delivery address — to deliver to the right location.
• Email (optional) — for order updates.
• Order history — to show you past orders.
• Payment information — processed securely by Razorpay.

2. Data storage and security

Your data is stored on Supabase with encryption at rest. Your PIN is hashed using SHA-256.

3. Payment security

All online payments are processed by Razorpay, a PCI-DSS compliant gateway.

4. Your rights

You can request deletion of your account data by contacting us. We will delete your data within 30 days.

Refund & Cancellation Policy

1. Order cancellation

• You may cancel an order at any time before it is delivered.
• A 10% cancellation fee is deducted from the order value if you cancel before the order is dispatched. The remaining 90% is refunded to your original payment method.
• If the order is already Out for Delivery, a 30% fee is retained (the rider is on the road) and 70% is refunded.
• If your order is past the promised delivery time (late), cancellation is free — you get a full 100% refund regardless of the order status. Our fault, our loss.

1b. 10% Apology refund (late orders)

• If your order is late but you'd like to keep it, you can claim a 10% Apology refund instead — calculated on the food value only (any fast-delivery fee is excluded).
• Tap the pink "Claim 10% Apology" button on the late-order card in My Orders — this opens WhatsApp with the amount pre-filled, and we'll credit it back to your original payment method within 5–7 business days.

2. Refund policy

• Undelivered orders — full refund.
• Wrong items — contact us within 2 hours.
• Quality issues — share a photo with us within 2 hours.

3. Refund process

• Online payments — refund to original method within 5–7 business days.